What to Expect as a Customer

When you become a client of CommunitySherpa, whether with one community or an entire portfolio, you will benefit from the expertise and focus of an experienced team of account management, customer service, content management and social media implementation professionals.

Your primary point of contact will be your CommunitySherpa Account Manager.

The Account Manager will be intimately involved in the creation and implementation of your social media marketing campaign. From working with you to develop your community blog’s look and feel, to pinpointing the right kind of content to drive your content marketing strategy, to coordinating the introduction and creation of your social networking presence, your Account Manager will ensure that you don’t have to sweat the small details and will be able to focus on the important issues of managing your community and your overall marketing plan.

Supporting your Account Manager and managing the daily tasks associated with your CommunitySherpa account is an experienced team made up of Social Media Coordinators, Content Managers, Social Network Managers, Search Engine Optimization Specialists, Web Developers and Web Designers.

These individuals are members of the DigitalSherpa Operations Team, headquartered at NCI’s operations center in Lawrenceville, GA. As a CommunitySherpa client, you benefit from the experience and expertise of a team that has worked on developing internet marketing solutions for thousands of companies in the multi-family, real estate and remodeling industries.

The CommunitySherpa Customer Service Promise

We understand that our customers have busy and demanding professional lives. We also understand that a key to the success of a social media marketing program is engagement, focus and conversation.

Our promise to every customer is that we will make the process of managing a social media marketing campaign as painless and simple as possible.

To help accomplish this, we have a Customer Service Communications Program that helps you stay on top of the important details related to your account.

The program includes:

Weekly social marketing tips.

Weekly Content Idea Sheets, complete with reminders to update important Community information, such as events or maintenance schedules.

On-Demand Conversation Alerts, which are sent to the Community contact whenever a question or sensitive topic is tracked on your Community blog or within your Community Social Network.

Monthly Marketing Consultations, which include a review of your CommunitySherpa activity, including leads generated for your Community, and a fine-tuning of the different elements of your Social Media Marketing Program.